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Terms of Service

 

Auroradore (hereafter referred to as "we") provides this Terms of Service (“TOS”) to govern your use of our online store. By accessing or placing an order through our store, you agree to these terms.

1. Introduction and Scope

These Terms of Service apply to all users who access or purchase products from our online store. They outline the rights and responsibilities of both you and our store. By using our website, you accept these terms and agree to follow them during your shopping experience.

2. User Accounts and Responsibilities

  • Users may create accounts to facilitate shopping and track orders.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • We are not responsible for any loss or damage resulting from unauthorized access to your account.

  • Users agree to provide accurate information and comply with all applicable laws when using the store.

3. Products, Inventory, and Price Notifications

  • We reserve the right to adjust product descriptions, availability, and prices without prior notice.

  • While we strive to maintain accurate stock information, availability is subject to change.

  • All product images, specifications, and descriptions are for reference; actual products may vary slightly.

4. Orders and Payment

  • Orders are considered confirmed once payment is successfully processed.

  • Accepted payment methods include credit and debit cards such as Visa, MasterCard, American Express, Discover, JCB, and others.

  • Payment transactions are secure and encrypted.

  • By placing an order, you agree to pay the total amount displayed at checkout.

5. Shipping Policy

  • Delivery Area: We ship to all locations within Australia; orders to other countries are not supported.

  • Shipping Costs: Orders of AUD 199 or less are charged AUD 15.99; orders over AUD 199 qualify for free shipping.

  • Processing Time: 1-3 business days to prepare and ship orders.

  • Shipping Carrier and Delivery: All orders are shipped via UPS; estimated delivery is 7-12 business days.

  • Cut-Off Time: Orders placed before 6:00 PM (Monday to Friday, 09:00 – 18:00, Australia/Sydney, AEST/AEDT) are processed the same day; orders placed after 6:00 PM or on non-business days are processed the next business day.

Shipping Policy

6. Order Cancellation

  • 48-Hour Policy: Orders placed can be canceled within 48 hours for immediate processing.

  • After 48 Hours: We recommend waiting for delivery and following our return process for refunds.

  • Refunds, when eligible, will be processed to the original payment method within 1-3 business days after approval.

Order Cancellation Policy

7. Returns and Refunds

  • Return Period: Items may be returned within 30 days of receipt.

  • Eligible Conditions: Product damage, quality defects, odor or severe color differences, wrong items received, or no-reason returns.

  • Return Process: Contact us with order number, payment proof, reason, and photos/videos. If approved, ship the item to our designated return address. We will inspect upon receipt and arrange a refund.

  • Exchange Process: Similar to returns, replacement items will be shipped within 1-3 business days after verification.

  • Return Labels: Prepaid labels may be provided for approved returns; labels must be used within the specified timeframe, misuse may incur additional charges.

  • Refund Process: Refunds are processed within 1-3 business days to the original payment method.

  • Shipping Costs: For product issues or wrong items, shipping is covered by us; for no-reason returns, shipping is covered by the customer.

  • Liability: Refunds/exchanges apply only to items meeting the above criteria.

Return & Refund Policy

8. Privacy and Data Protection

We handle personal information according to our Privacy Policy, including compliance with GDPR. Your data is used for order fulfillment, customer support, and improving user experience.

Privacy Policy

9. Dispute Resolution and Governing Law

  • All disputes will be governed by the laws of Australia.

  • Any claims or issues arising from your use of our store will be resolved in Australian jurisdiction.

10. Modifications to Terms of Service

  • We reserve the right to update these Terms at any time.

  • Users will be notified of material changes through our website.

  • Continued use of the store constitutes acceptance of updated Terms.

11. Limitation of Liability

  • We are not liable for damages resulting from incorrect information, shipping delays, or unauthorized account access.

  • Liability for product issues is limited to the purchase price of the affected item.

12. Intellectual Property

  • All content, logos, images, and materials on our store are protected by intellectual property rights.

  • Unauthorized use of our content is prohibited.

13. Additional Provisions

  • Promotions and Offers: Not applicable in these terms.

  • Force Majeure: We are not liable for delays caused by events beyond our control, including natural disasters or carrier delays.

  • Communication: We may send order confirmations, shipping updates, and important notices via email.

14. Contact Us

E-mail: service@auroradore.com

Phone: +1 (585) 683-5915

Address: 505 W AVENUE A, LAMPASAS, TX 76550, US

Opening Hours: Monday to Friday, 09:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)