Shipping Policy

 

Auroradore (hereafter referred to as "we") is committed to providing reliable, timely, and secure shipping services for all purchases from our online store. The following terms outline our delivery area, shipping costs, processing times, carrier information, tracking procedures, responsibilities, and customer instructions.

Delivery Area

We provide shipping services to all locations within Australia.

• Currently, orders to destinations outside Australia are not supported.

• Delivery availability may vary for remote or rural locations within Australia, and additional time may be required.

• Customers are responsible for providing accurate delivery details to ensure timely service.

Shipping Costs

• Orders over AUD 199 are eligible for free shipping.

• Orders of AUD 199 or less are subject to a flat shipping fee of AUD 15.99.

• Shipping costs are calculated automatically at checkout, and the total will reflect any applicable charges.

• If multiple items are purchased in separate orders, shipping charges may apply for each individual order.

Cut-Off Time for Orders

• Orders placed before 6:00 PM during business days (Monday to Friday, 09:00 AM – 6:00 PM, Australia/Sydney, AEST/AEDT) will be processed the same day.

• Orders placed after 6:00 PM or on non-business days will be processed on the next business day.

• During peak periods, holidays, or unexpected circumstances, processing may be delayed slightly. Customers will be notified if such delays occur.

Processing Time

• All orders require 1-3 business days for processing.

• During processing, we verify payment, prepare the items, and package them securely for shipment.

• Any changes to orders, such as address corrections, must be requested before processing begins.

Estimated Shipping Time

• After processing, the total estimated delivery time is 7-12 business days.

• Delivery may vary depending on your location, weather conditions, or carrier schedules.

• We will provide tracking information to allow you to monitor the progress of your shipment.

Shipping Carrier

• All orders are shipped via UPS, a trusted logistics provider, to ensure timely and safe delivery.

• UPS tracking allows customers to view detailed updates during transit.

• Our team regularly coordinates with UPS to resolve any shipping issues efficiently.

Order Tracking

• After placing your order, you will receive an email confirmation containing your order number, billing information, and shipping carrier details.

• You can track your order on our website using the “Order Tracking” page by entering your registered email or phone number along with the order number.

• Tracking updates include shipping status, estimated delivery dates, and delivery confirmation.

Liability Statement

• Product Damage or Loss: We are not responsible for damage caused after the package leaves our facility, though we will assist with claims through the carrier.

• Shipping Modifications or Cancellations: We reserve the right to adjust or cancel shipping schedules due to unforeseen circumstances.

• Delivery Address Responsibility: Customers are responsible for providing accurate and complete delivery information. We cannot be held liable for undeliverable packages caused by incorrect details.

• We recommend inspecting items immediately upon delivery and reporting any issues promptly.

Receipt Instructions

• Carefully inspect the package upon arrival for any visible damage.

• For damaged or missing items, contact us immediately with photos or videos as evidence.

• Signing for the package confirms receipt, so ensure you are available during delivery to check the item.

• If using shared or alternative addresses, ensure someone can accept the delivery on your behalf.

Contact Us

E-mail: service@auroradore.com

Phone: +1 (585) 683-5915

Address: 505 W AVENUE A, LAMPASAS, TX 76550, US

Opening Hours: Monday to Friday, 09:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)