Refund Policy
Auroradore (hereafter referred to as "we") strives to provide high-quality products and services. This policy outlines the rules and procedures for returns, exchanges, and refunds for purchases from our online store.
Return & Exchange Period
Returns or exchanges must be requested within 30 days of receiving the product.
Return & Exchange Conditions
Items are eligible for return or exchange under the following circumstances:
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Visible damage to the product.
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Quality defects.
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Odor, significant color differences, or similar issues.
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Wrong product received.
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No reason return or exchange request within the 30-day window.
Return Process
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Contact our customer support via email or phone to request a return. Provide your order number, payment proof, reason for return/exchange, and supporting photos or videos.
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Our team will review your request promptly. If approved, we will notify you via your contact information and provide a return address.
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Ship the item to the designated return address and wait for us to receive it.
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Once received, we will inspect the product. If the issue is confirmed, we will immediately arrange a refund.
Exchange Process
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Contact our customer support via email or phone to request an exchange. Provide your order number, payment proof, reason for exchange, and supporting photos or videos.
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Our team will review your request promptly. If approved, we will notify you via your contact information and provide a return address.
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Ship the item to the designated return address and wait for us to receive it.
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Once received and inspected, we will arrange shipment of the replacement item to your address within 1-3 business days.
Refund Process
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Refunds will be returned to the card used for payment (Visa, MasterCard, etc.).
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Refund processing may take 1-3 business days depending on your bank. If delayed, please contact us.
Return Labels
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For approved returns, we may provide a pre-paid return label when the return qualifies under product issues or damages.
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Return labels must be used only for the approved item(s) and shipped within the timeframe indicated.
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Misuse of return labels may result in refusal of the return or additional charges.
Shipping Costs
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Shipping costs will be covered by us if the product has visible damage, quality defects, odor or severe color difference, or wrong item delivered.
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Shipping costs are the responsibility of the customer for returns without a specific reason.
Liability Statement
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We are not responsible for damages caused by improper use, negligence, or mishandling after delivery.
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Refunds or exchanges will only apply to items that meet the conditions described above.
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We reserve the right to deny a return or exchange if requirements are not met.
Contact Us
E-mail: service@auroradore.com
Phone: +1 (585) 683-5915
Address: 505 W AVENUE A, LAMPASAS, TX 76550, US
Opening Hours: Monday to Friday, 09:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)